Payment + Shipping

All orders are carefully prepared in our private apothecary and sent via Australia Post Express with Signature on Delivery, ensuring your parcel arrives quickly and safely.

• • Processing time — Orders are carefully packed and dispatched within 3 business days (excluding weekends and public holidays). During peak seasons, sales events, or public holidays, please allow up to 5 business days for dispatch.

  • Delivery time — Standard post is usually up to 10 business days. Express Post usually delivers within 1–3 business days after dispatch, depending on your location. Please note, delivery time is separate from processing time.

  • Shipping cost — Standard Shipping is $12. Express Shipping with Signature is $16. Orders over $140 receive free shipping as our gift to you.

  • Tracking — Once your order has left our apothecary, you’ll receive a confirmation email with your unique tracking number so you can follow its journey.

  • Signature on delivery — We require a signature upon delivery. Parcels will not be left unattended. If you are not home, Australia Post will leave a card with instructions for parcel collection or redelivery.

  • Address accuracy — Please double-check your delivery address at checkout. We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

  • Lost or damaged parcels — After dispatch, Australia Post is responsible for your parcel’s safe delivery. If your order is lost or arrives damaged, please contact us so we can support you in lodging a claim.

  • Multiple orders — Each order is processed and shipped separately to ensure freshness and care. If you place multiple orders, shipping costs apply to each.

  • Shipping locations — Currently, we ship within Australia and New Zealand only.

Payment

We accept PayPal, Credit Card, and Afterpay for online orders. All prices are listed in Australian Dollars (AUD).